Photo Comments on This Page Are Not Allowed

If you are seeing the message “Photo comments on this page are not allowed,” it is typically because the Facebook Page administrator has disabled the ability for followers to attach media to their comments. To resolve this, the Page Admin must navigate to the Settings menu and enable photo attachments under the Visitor Posts or Content Moderation section. If the setting is already on, the issue may be due to a temporary technical glitch, a restricted file format, or a violation of Facebook’s Community Standards.

Why You See This Facebook Error

Understanding why this error appears is the first step toward fixing it. Generally, the restriction falls into one of three categories:

Administrative Restrictions: The most common cause. Admins often disable photo comments to prevent spam or inappropriate content.
Technical Glitches: Cache issues or outdated app versions can trigger false error messages.
Account Standing: If your account has been flagged for “Spam behavior,” Facebook may temporarily revoke your right to post media across the platform.

How to Enable Photo Comments (For Admins)

If you manage the page and want to allow your audience to post images in the comments, follow these steps to update your permissions:

Step 1: Access Page Settings

Log into Facebook and switch to your Page profile. Click on your profile picture in the top right, select Settings & Privacy, and then click Settings.

Step 2: Edit Visitor Posts

Look for the Privacy section or Public Posts. You need to find the specific controls for how people interact with your content.

Step 3: Toggle Media Permissions

Ensure the following options are configured correctly:

Allow visitors to post to the Page: This should be enabled if you want general engagement.
Allow photo and video posts: Ensure the checkbox for “Allow photos and videos” is selected.

Note: Even if “Visitor Posts” are allowed, you must specifically ensure that “Photo attachments in comments” are not restricted under your Content Moderation or Prohibited Words filters.

Troubleshooting Tips for Users

If you are a follower trying to comment on someone else’s page and receiving this error, the solution usually lies in your device or account status.

Clear Browser Cache or App Data

Sometimes, the Facebook app “remembers” a restriction that has already been lifted.

On Mobile: Clear the app cache in your phone settings or reinstall the Facebook app.
On Desktop: Press Ctrl + F5 to force refresh the page and clear the local cache for that session.

Check File Formats

Facebook supports standard image formats like .JPEG, .PNG, and .GIF. If you are trying to upload a high-resolution .TIFF or a proprietary file type from a professional camera, the system may reject it with a generic “not allowed” error.

Verify Account Limits

If you have posted the same image multiple times across different pages in a short period, Facebook’s “Anti-Spam” bot might have placed a temporary block on your media uploads. This usually lasts between 24 to 48 hours.

Comparison of Error Types

Error Message	Primary Cause	Solution
Photo comments not allowed	Page Admin Settings	Admin must enable media attachments.
Failed to upload image	Connection or File Size	Check internet or compress the image.
Action Blocked	Spam Filter	Wait 24-48 hours for the block to lift.

Summary of Best Practices

To ensure a smooth experience with photo comments, Pages should:

Monitor Content Moderation: Use the “Profanity Filter” instead of a blanket ban on images.
Keep Apps Updated: Ensure you are running the latest version of Facebook to avoid API errors.
Respect Community Standards: Avoid posting images that trigger Facebook’s automated flagging system.